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General Questions
A: Love 3:16 is a family-owned business dedicated to creating high-quality, custom-made products that spread positivity and faith. We specialize in personalized items that let you express your beliefs and style.
A: Simply browse our website, select the product you love, customize it (if applicable), and proceed to checkout. You’ll receive an order confirmation once your payment is processed.
A: Due to the personalized nature of our products, we cannot modify or cancel orders once they are placed. Please review your order carefully before completing your purchase.
Shipping and Delivery
A: Most items take 1-7 business days to produce, plus shipping time. Domestic orders (Continental U.S.) typically arrive within 3-7 business days after production, while international orders may take 7-20 business days.
A: Yes, we ship to most countries worldwide. However, we are unable to ship to North Korea, Russia, Belarus, and Ukraine due to international restrictions.
A: Shipping costs are calculated automatically based on your location and the items in your order. You’ll see the exact cost at checkout.
A: Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
Returns and Exchanges
A: Due to the personalized nature of our products, we do not accept returns or exchanges for changes of mind, incorrect size selection, or color preferences. However, we do accept returns or exchanges for items with manufacturing defects or printing errors. Please report any issues within 30 days of receiving your order.
A: If your item arrives damaged or with a defect, please email us at support@love316.me within 30 days of receiving your order. Include your order number, photos of the issue, and a brief description of the problem.
Customization and Personalization
A: Yes! Many of our products can be personalized with your own text, designs, or images. Simply follow the customization options available on the product page.
A: If you love a design but want it on a different item, contact us at support@love316.me, and we’ll do our best to make it happen!
A: Yes. We reserve the right to reject any customization request that contains offensive, inappropriate, or copyrighted content.
Payments and Security
A: Yes! We do not store sensitive payment information like credit card numbers. All payments are processed through secure, encrypted systems.
A: If your item arrives damaged or with a defect, please email us at support@love316.me within 30 days of receiving your order. Include your order number, photos of the issue, and a brief description of the problem.
Contact Us
A: You can reach us at support@love316.me. We aim to respond to all inquiries within 24-48 hours.